Warranty
Puffoni jewelry is covered by a 12-month warranty from the date of delivery.
The warranty covers manufacturing defects and issues related to the construction of the piece.
Within the warranty period we will repair manufacturing defects free of charge, including:
faulty clasps
weakened fittings
assembly defects
hardware issues
In such cases our team will provide a repair or replacement of the affected component, if necessary.
Puffoni jewelry is assembled using professional jewelry cable.
If the cable is damaged due to a manufacturing defect, it will be replaced free of charge within the warranty period.
If the damage results from extended wear or mechanical impact, restoration can be performed through the Puffoni Care service.
The warranty does not cover:
natural wear and tear
damage caused by dropping the jewelry
mechanical damage
improper storage
contact with chemicals
damage to glass elements
Puffoni jewelry is handcrafted using natural pearls and artisanal glass elements.
Small variations in shape, tone, or surface are natural characteristics of handmade jewelry and are not considered defects.
Some Puffoni designs include glass elements with delicate decorative details.
If a glass element is damaged due to impact or dropping, restoration may be available through Puffoni Care.
If you notice a problem with your jewelry, please contact us and send a photo of the item.
Our team will review the case and suggest the best solution.