Exchanges & Returns
We want Puffoni jewelry to bring you joy.
If for any reason your piece is not the perfect fit, you may request an exchange or return.
You may request an exchange or return within 14 days of receiving your order.
To be eligible for a return or exchange, the item must:
be in its original condition
show no signs of wear or damage
be returned in the original Puffoni packaging
Once we receive the return, the item will be inspected and the refund or exchange will be processed.
Every Puffoni piece is carefully inspected and packed before shipping.
If your item arrives damaged, please contact us within 24 hours of delivery and include photos of the item.
We will assist you in resolving the situation.
Puffoni jewelry is handcrafted using natural pearls and artisanal glass elements.
Small variations in shape, tone, or surface are natural characteristics of handmade jewelry and are not considered defects.
Some glass elements may include delicate decorative details and should be handled with care.
Dropping jewelry onto a hard surface may cause damage.
Damage caused by wear, impact, or improper handling is not considered a manufacturing defect.
Return shipping costs depend on the country of origin.
Cyprus — 10 €
European Union — 15 €
Other countries — 25 €
We will assist you with the return process and provide detailed instructions.
Refunds are issued within 14 days after receiving the returned item or confirmation of shipment.
Refunds are processed using the same payment method used for the original purchase.
Returns or exchanges do not apply to:
custom-made items
jewelry created during personal design sessions or workshops
items showing signs of wear or damage
If your jewelry requires repair or restoration, our team also offers Puffoni Care service.